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ECU / ECM / ECC Warranty & Return
Policy
Policy
Lifetime Service Guarantee Limitations
If you would like to contact us regarding the ECU / ECM / ECC you receive from us, please contact
our customer service department.
Premier Parts Canada warrants to the original retail purchaser of the vehicle the Engine Control
Unit (ECU, ECM. ECC) to be free of defects in material and workmanship for as long as the original
purchaser owns the vehicle in which it is installed. This warranty does not cover any Engine
Control Unit (ECU, ECM, ECC) that is used for commercial vehicles (tow truck, snow plow, etc.).
Agricultural and racing vehicles are also not covered by the Limited Lifetime Warranty.
Premier Parts Canada does not warranty the proper or improper installation and/or application of
the purchased, exchanged, traded, bartered, or complimentary procured engine control unit (ECU,
ECM, ECC) and/or the competence and/or diagnosis of the installer. Premier Parts Canada
assumes no liability and will not pay for labor, damage, rental car, hotel, towing claims, etc. arising
from the installation or use of the above mentioned Engine Control Unit (ECU, ECM, ECC). Also,
due to the complexity of emission control systems, the manufacturer does not warranty the Engine
Control Unit (ECU, ECM, ECC) to pass emission control inspection solely on their own merit. This
guarantee does not apply to any defects caused by misuse, collisions or other accidents,
negligence, or any authorized or unreasonable use including, but not limited to, improper
application and installation.
Premier Parts Canada neither assumes nor authorizes any person, agent, distributor, dealer,
repair technician, service facility, or company to change, modify, supplement or amend this Limited
Lifetime Service Guarantee or assume any warranty or liability in connection with the
remanufacturing, sale, shipment or use of these products. Premier Parts Canada does not
authorize any other person, agent, distributor, dealer, repair technician, service facility, or company
to make any qualitative determinations as to the fitness of these products.
Premier Parts Canada reserves the right to make changes, modifications, or improvements in
these products without incurring any obligation to similarly alter, modify, or improve products
previously purchased,exchanged, traded, bartered, or complimentary procured.
Conditions of Lifetime Service Guarantee
The first step is to notify us of your specific issue. Click here for contact information.
Core Return Policy
Cores must be returned in the original box in which your ECU / ECM / ECC were sent to you. The
returned core must have the same OEM part number as the re manufactured unit purchased and
be in rebuild able condition to receive credit.
If not received in the original box, maximum allowable credit is 10% of the published core charge.
No core credit will be given if the following conditions are present:
*NO REFUNDS. ALL SALES FINAL EXCEPT FOR CORE DEPOSITS. (ECU's, ECM's, ECC's)
If you would like to contact us regarding the ECU / ECM / ECC you receive from us, please contact
our customer service department.
Premier Parts Canada warrants to the original retail purchaser of the vehicle the Engine Control
Unit (ECU, ECM. ECC) to be free of defects in material and workmanship for as long as the original
purchaser owns the vehicle in which it is installed. This warranty does not cover any Engine
Control Unit (ECU, ECM, ECC) that is used for commercial vehicles (tow truck, snow plow, etc.).
Agricultural and racing vehicles are also not covered by the Limited Lifetime Warranty.
Premier Parts Canada does not warranty the proper or improper installation and/or application of
the purchased, exchanged, traded, bartered, or complimentary procured engine control unit (ECU,
ECM, ECC) and/or the competence and/or diagnosis of the installer. Premier Parts Canada
assumes no liability and will not pay for labor, damage, rental car, hotel, towing claims, etc. arising
from the installation or use of the above mentioned Engine Control Unit (ECU, ECM, ECC). Also,
due to the complexity of emission control systems, the manufacturer does not warranty the Engine
Control Unit (ECU, ECM, ECC) to pass emission control inspection solely on their own merit. This
guarantee does not apply to any defects caused by misuse, collisions or other accidents,
negligence, or any authorized or unreasonable use including, but not limited to, improper
application and installation.
Premier Parts Canada neither assumes nor authorizes any person, agent, distributor, dealer,
repair technician, service facility, or company to change, modify, supplement or amend this Limited
Lifetime Service Guarantee or assume any warranty or liability in connection with the
remanufacturing, sale, shipment or use of these products. Premier Parts Canada does not
authorize any other person, agent, distributor, dealer, repair technician, service facility, or company
to make any qualitative determinations as to the fitness of these products.
Premier Parts Canada reserves the right to make changes, modifications, or improvements in
these products without incurring any obligation to similarly alter, modify, or improve products
previously purchased,exchanged, traded, bartered, or complimentary procured.
Conditions of Lifetime Service Guarantee
- Purchaser must present original sale receipt and box must be clearly marked with RGA number
before any warranty work will be performed. - Engine Control Unit (ECU, ECM, ECC) will only be re-tested, and/or re manufactured under
warranty with approval from the Premier Parts Canada Customer Service Dept. The customer
must first call our Customer Service Department with any problems or issues before removing
the unit(s). An RGA number will be required to return the product(s) to Premier Parts Canada for
warranty work. - All Engine Control Units (ECU's, ECM's. ECC's) must be returned to Premier Parts Canada for
warranty work. - No exchanges, refunds or credits will be given at any time.
- Any tamper seal found to be broken will automatically void the lifetime guarantee.
- Any returned Engine Control Unit (ECU, ECM, ECC) found to be contaminated with rust, varnish,
or any other type of contaminant, will automatically void the lifetime service guarantee.
The first step is to notify us of your specific issue. Click here for contact information.
Core Return Policy
Cores must be returned in the original box in which your ECU / ECM / ECC were sent to you. The
returned core must have the same OEM part number as the re manufactured unit purchased and
be in rebuild able condition to receive credit.
If not received in the original box, maximum allowable credit is 10% of the published core charge.
No core credit will be given if the following conditions are present:
- A core that is damaged, cracked, melted, broken, corroded or has missing components.
- Visible signs of rust, fire damage, water damage or physical abuse / force.
- Non-OEM Engine Control Units (ECU's, ECM's, ECC's).
- The core information label on the top flap in the box must be completed.
*NO REFUNDS. ALL SALES FINAL EXCEPT FOR CORE DEPOSITS. (ECU's, ECM's, ECC's)
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