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Company Policies

Lifetime Service Guarantee Limitations

Premier Parts Canada, a division of Premier Performance, provides a general warranty through the manufacturer for the duration of 1 year (12 months) from the date of purchase, unless other warranties have been specified at the time of product purchase. Premier Parts Canada does not warrant the proper or improper installation and/or application of the purchased, exchanged, traded, bartered, or complimentary procured product/item and/or the competence and/or diagnosis of the installer.

Premier Parts Canada assumes no liability and will not pay for labor, damage, rental car, hotel, towing claims, etc. arising from the installation or use of the above mentioned product(s)/item(s). Also, due to the complexity of emission control systems, Premier Parts Canada does not warranty the part/item to pass emission control inspection solely on its own merit. This guarantee does not apply to any defects caused by misuse, collisions or other accidents, negligence, or any authorized or unreasonable use including, but not limited to, improper application and installation.

Premier Parts Canada neither assumes nor authorizes any person, agent, distributor, dealer, repair technician, service facility, or company to change, modify, supplement or amend this warranty or assume for Premier Parts Canada any warranty or liability in connection with the remanufacturing, sale, shipment or use of the part(s)/item(s). Premier Parts Canada does not authorize any other person, agent, distributor, dealer, repair technician, service facility, or company to make any qualitative determinations as to the fitness of the part(s)/item(s).

Premier Parts Canada reserves the right to make changes, modifications, or improvements in these parts/items without incurring any obligation to similarly alter, modify, or improve products previously purchased, exchanged, traded, bartered, or complimentary procured.

General Products Return Policy

  • Purchaser must present original sale receipt and box must be clearly marked with RGA (Return Goods Authorization) number before any warranty will be authorized.

  • Parts/Items will only be approved for warranty, tested, and/or rebuilt under warranty with approval from the Customer Service Department. The customer must first call the Customer Service Department with any problems or issues, before returning the part(s)/item(s). An RGA (Return Goods Authorization) number will be required to return the part(s)/item(s) to the manufacturer for warranty work.

  • All parts/items must be returned to the manufacturer for warranty work. No exchanges, refunds or credits will be given at any time without first contacting the Customer Service Department and obtaining an approved RGA (Return Goods Authorization) number.

  • Any tamper seal found to be broken will automatically void the manufacturer's warranty.

  • Any returned part(s)/item(s), found to be contaminated with rust, varnish, or any other type of contaminant, will automatically void the manufacturer's warranty.

Core Return Policy

  • The following conditions must be met to receive core credit:
  • Core must be returned in original box of purchase.
  • Core must be packaged and wrapped to avoid damage.
  • Core must be returned within 30 days.
  • Core must have all original parts attached.
  • Core must be rebuild able and free of broken, frozen or missing parts.
  • Core must be exact core sold.
  • Core from salvage yard or with water damage will not be accepted.
NO CREDIT ON THE FOLLOWING:
  • Frozen Cores or Frozen Parts
  • Broken Cores
  • Disassembled Core
  • Wrong Cores
  • Missing Parts

*Please Note: Special order items are non-refundable or may be subject to a 20% restocking fee and a substantial handling charge.