Custom Auto Parts and Accessories Warranty & Return Policy

All Custom Products

Premier Parts Canada warrants to the original retail purchaser of the vehicle the custom product to be free of defects in material and workmanship for one (1) year unless otherwise stated. All custom items are covered by the manufacturer, which ensures we will make sure that everything fits to your satisfaction. Our custom items and their related products and materials are guaranteed to be free of defects in material and workmanship for one (1) year from the date of your purchase. We will happily repair or replace the defective part, but that part only. Normal wear and tear incurred during the long life of your custom accessories, or damage inflicted during installation, are not covered.

Returns for Custom Items

Returns for items such as custom wheels, wheel  packages and parts will be dealt with based on the situation. Premier Performance is not responsible for return shipping and handling for customer errors. We will only accept returns for defective items if accompanied by an RGA (Return Goods Authorization) number. The warranty will be effective only if the defective item is returned along with original sales receipt and must have an RGA (Return Goods Authorization) number. All returns must have an RGA (Return Goods Authorization) number. Please call or e-mail us to obtain one. Items returned without an authorization number will be rejected. Unauthorized return postage will be the responsibility of the customer. Since these items are custom-made, there are no refunds or exchanges. The warranty will only cover the replacement or repair costs of the merchandise. The product(s) / item(s) may be repaired at the manufacturer's discretion.

All Other Products

Items may be returned during the first 30 days after shipment for credit as follows:

• Factory Defect or Error: Full return, full credit, including original shipping and handling OR replacement shipment at no charge (customer is responsible for return shipping charges).

• Customized Products: Monogramming and embroidered logos and other customized items are non-returnable, non-refundable. No exceptions, except for factory defect(s).

• Customer Ordering Error: Please contact us - we want to make sure you are a happy customer!

• Return Credit: Your credit card will be credited for your product upon receipt of the product in our Return Center.

IMPORTANT: For all products, you must contact us first to notify us of the issue and to receive an RGA# (Return Goods Authorization) number. Any items received without an RGA (Return Goods Authorization) number will not be accepted.

*Please Note: Special order items are non-refundable or may be subject to a 20% restocking fee and a substantial handling charge.